Legal
We provide comprehensive telecommunications services and solutions, supporting the country’s social, economic, and defense development plans. We have a modern and efficient system that includes the latest advances in science and technology, and, combined with the commitment of our managers and employees to incorporate Total Quality as a Management Philosophy, we will achieve Excellence in the services we provide.
ETECSA declares that “USER AND POPULATION SATISFACTION IS THE PRIORITY.” Their opinion on the quality of services qualifies the company’s performance, therefore:
- It focuses its management on the requirements and expectations of users to meet their current and future needs, demonstrating high professionalism in its services.
- It develops a strong User-Provider culture within the company, allowing for the assurance of resources to guarantee timeliness and efficiency in operations.
- It has educated, qualified, trained, and motivated leaders and workers who cultivate the company’s Values.
ETECSA promotes the increase and consolidation of innovation in an environment of continuous improvement of the effectiveness of the processes that support its Management System, complying with the norms, regulations, and resolutions established in Cuban legislation, as well as the Conventions, Agreements, and Treaties signed by the Republic of Cuba in the telecommunications sphere.